Returns

EXCHANGES AND RETURNS

 

EXCHANGES

Help - I ordered the wrong product!!

If you are unsure about the model of your phone or MacBook and are worried about ordering the wrong case, we can help! Please feel free to contact one of our scientists at hello@uprosa.com for any purchasing advice. As most of our products are handmade to order, we unfortunately cannot replace your product if you ordered a product in the wrong size.

However, if you detect that you ordered the wrong product within 24 hours of placing the order, please contact us at hello@uprosa.com and we will either amend or cancel the order. In case we accidentally shipped a product with the wrong size (e.g. iPhone 6s instead of iPhone 5se) please contact us and we will replace the item immediately.

 

RETURNS

I'm not happy with my order!

We really want you to be completely happy with your UPROSA products! If for any reason this is not the case, please contact us at hello@uprosa.com within 14 days of your purchase explaining what the issue is and we will make sure the situation is resolved to your satisfaction.

If you wish to return a product after the 14 day period, contact us at hello@uprosa.com

 

CANCELLED GOODS

Under the Consumer Protection (Distance Selling Regulations) 2000 you have the legal right to cancel the contract within seven working days of the date you receive the Goods. To cancel, you must inform us in writing, by sending an email to hello@uprosa.com.

You must also returns the Goods to us as soon as possible, we will then process your refund as soon as possible. However, you will be responsible for the cost of returning the item to us so we suggest you obtain proof of postage in case your return gets lost. You further have a legal obligation to take reasonable care of the Goods while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. 

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Phone Cases

UPROSA cases are available for the following phone models:

  • Samsung Galaxy S4 (i9500)
  • Samsung Galaxy S5 (G900)
  • iPhone 4/4s
  • iPhone 5/5s
  • iPhone 5c
  • iPhone 6
  • iPhone 6 Plus

Our cases are made from a one-piece, impact resistant and flexible hard plastic case with an extremely slim profile. We use the latest 3-D printing technology to provide with a full-wrap case (design printed on the sides) for you to show off your science flair.

MacBook Cases

UPROSA MacBook cases are available for the following MacBook models:

  • 11" MacBook Air
  • 13" MacBook Air
  • 12" MacBook
  • 13" MacBook Pro (non-retina)
  • 13" MacBook Pro Retina
  • 15" MacBook Pro Retina

Our MacBook cases consist of two pieces (top and bottom) made from ultra-slim transparent plastic to best protect your laptop. Using state-of-the-art printing technology, the top cover is printed with stunning scientific imagery - except for the centre part, which features a cut-out matching the Apple logo.

Slight variations of the design might occur due to the different MacBook models having slightly different shapes and sizes.

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