FAQ: Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS

 

How long will my order take to arrive?

Each of our products is handmade to order and therefore require different fabrication processes. In order to check the delivery details of your order please click here 

 

How do I put the phone case on?

  • Slide the side with the volume control buttons in first.
  • Snap the other side of the case in place.
  • Place the phone on a flat surface, case side down, and press with both thumbs on the bottom right corner, then press on the top right corner.

If you encounter any problems get in touch with us at hello@uprosa.com.

 

Do you offer any other phone makes & models not listed on your website?

If you do not see a case for your phone make & model then get in touch with us at hello@uprosa.com and we may be able to help!

 

How do I return an item to you?

Please see our returns section for more information.

 

Why are there grains/defects in the design?

Each of our designs is a genuine microscopy image, which means that there may be unusual features/defects in the image. Rather than edit these out for a smoother more digital appearance, we have chosen to maintain the original image for scientific authenticity. If you are curious about the science behind the design, check out our showroom or get in touch with one of our scientists at hello@uprosa.com who will be happy to chat about the science in more detail!

 

Do your MacBook cases come with a base?

Our MacBook cases come in two parts, a printed design top cover and a transparent bottom cover to offer extra protection to the base of your MacBook. Party at the front, business at the back.

 

Do you offer wholesale?

Definitely! In fact our products are listed with a range of retailers from around the world. If you believe our products are the right fit for your business please enquire via hello@uprosa.com and a member of the team will be in touch. For further information please click here!

 

Do you ship worldwide?

Absolutely we do. If your country does not show on our drop down menu at checkout, get in touch at hello@uprosa.com.

 

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Phone Cases

UPROSA cases are available for the following phone models:

  • Samsung Galaxy S4 (i9500)
  • Samsung Galaxy S5 (G900)
  • iPhone 4/4s
  • iPhone 5/5s
  • iPhone 5c
  • iPhone 6
  • iPhone 6 Plus

Our cases are made from a one-piece, impact resistant and flexible hard plastic case with an extremely slim profile. We use the latest 3-D printing technology to provide with a full-wrap case (design printed on the sides) for you to show off your science flair.

MacBook Cases

UPROSA MacBook cases are available for the following MacBook models:

  • 11" MacBook Air
  • 13" MacBook Air
  • 12" MacBook
  • 13" MacBook Pro (non-retina)
  • 13" MacBook Pro Retina
  • 15" MacBook Pro Retina

Our MacBook cases consist of two pieces (top and bottom) made from ultra-slim transparent plastic to best protect your laptop. Using state-of-the-art printing technology, the top cover is printed with stunning scientific imagery - except for the centre part, which features a cut-out matching the Apple logo.

Slight variations of the design might occur due to the different MacBook models having slightly different shapes and sizes.

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